Term And Conditions

Terms & Conditions

Effective Date: July 8, 2026

Welcome to ZN Travels Limited. These Terms & Conditions govern the use of our website and the transport services we provide. By booking with ZN Travels or using our website, you agree to be bound by these Terms & Conditions.

1. Company Information

ZN Travels Limited

31 Wellington Road
Crumpsall
Manchester M8 5UL
United Kingdom

Phone: +44 7712 718053

Email: info@zntravels.co.uk

Website: https://zntravels.com

2. Our Services

ZN Travels provides professional passenger transport services throughout the United Kingdom, including but not limited to:

Coach Hire
Minibus Hire
Executive Travel
Airport Transfers
School Transport
Corporate Travel
Tours & Day Trips
Event Transportation
Private Hire Services

All services are subject to vehicle availability and confirmation.

3. Booking

Bookings may be made through our website, email, telephone, or other authorised communication channels.

A booking is only confirmed once:

Availability has been confirmed.
The required deposit or full payment has been received (where applicable).
A confirmation has been issued by ZN Travels.

We reserve the right to refuse any booking without providing a reason where permitted by law.

4. Prices & Payment

All quotations are provided in Pounds Sterling (£) unless otherwise stated.

Prices may vary depending on:

Distance travelled
Vehicle type
Passenger numbers
Waiting time
Additional requests
Seasonal demand

Payment may be required before travel unless alternative arrangements have been agreed.

Accepted payment methods include bank transfer, debit/credit card, and other approved payment methods.

Late payments may result in cancellation of services.

5. Cancellations

If you need to cancel your booking, please notify us as soon as possible.

Cancellation charges may apply depending on how much notice is provided before the scheduled journey.

ZN Travels reserves the right to retain deposits where permitted under the agreed booking terms.

6. Changes to Bookings

Changes to bookings are subject to availability.

Additional charges may apply if:

Journey times change.
Pickup or destination changes.
Passenger numbers increase.
A larger vehicle becomes necessary.
Additional waiting time is requested.

7. Passenger Responsibilities

Passengers are expected to:

Arrive on time.
Follow driver instructions.
Wear seatbelts where fitted.
Respect fellow passengers.
Treat vehicles with care.
Avoid behaviour that may endanger others.
Keep vehicles clean.

Passengers are responsible for any damage caused intentionally or through negligence.

8. Driver Responsibilities

Our drivers are committed to:

Providing safe and professional transport.
Following UK road traffic laws.
Holding appropriate licences.
Driving responsibly.
Maintaining courteous behaviour.

Drivers may refuse travel where passenger behaviour presents a safety risk.

9. Passenger Conduct

Passengers must not:

Smoke or vape inside vehicles.
Consume illegal substances.
Carry dangerous or prohibited items.
Behave aggressively or abusively.
Distract the driver.
Damage company property.

ZN Travels reserves the right to terminate a journey if passenger behaviour compromises safety.

10. Alcohol & Drugs

Passengers must not consume illegal drugs inside company vehicles.

Passengers under the influence of alcohol or drugs may be refused travel if their behaviour presents a safety concern.

11. Children

Children must be supervised by a responsible adult unless travelling under an authorised school transport arrangement.

Appropriate child seats remain the responsibility of the passenger unless otherwise agreed.

12. Luggage

Passengers are responsible for ensuring their luggage:

Is appropriately packed.
Does not exceed agreed limits.
Does not contain prohibited items.

ZN Travels reserves the right to refuse excessive or unsafe luggage.

13. Lost Property

Every reasonable effort will be made to return lost property.

ZN Travels accepts no responsibility for personal belongings left in vehicles.

Recovered items may be retained for a limited period before disposal.

14. Delays

While every effort is made to operate services on schedule, ZN Travels cannot guarantee arrival times due to circumstances beyond our control, including:

Traffic congestion
Road closures
Severe weather
Vehicle breakdowns
Accidents
Police instructions
Other unforeseen events

15. Vehicle Substitution

Where necessary, ZN Travels reserves the right to substitute a vehicle of similar or higher standard without prior notice.

16. Accessibility

We are committed to providing accessible transport wherever reasonably possible.

Passengers requiring wheelchair access or additional assistance should inform us at the time of booking.

17. Health & Safety

Passengers must comply with all health and safety instructions provided by drivers or company representatives.

Safety always takes priority during any journey.

18. CCTV

Some vehicles may be equipped with CCTV for:

Passenger safety
Driver protection
Crime prevention
Incident investigation

Use of our services constitutes acceptance of CCTV where fitted.

19. Website Use

Users agree not to:

Attempt unauthorised access to our systems.
Upload malicious software.
Copy website content without permission.
Misuse contact forms.
Interfere with website operation.

All website content remains the property of ZN Travels unless otherwise stated.

20. Intellectual Property

All logos, branding, text, graphics, images, and website content are owned by or licensed to ZN Travels Limited.

No material may be copied, reproduced, or distributed without written permission.

21. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

22. Limitation of Liability

To the fullest extent permitted by law, ZN Travels shall not be liable for:

Indirect losses
Consequential damages
Missed appointments
Missed flights caused by circumstances outside our control
Delays caused by traffic or weather
Loss of business opportunities
Personal belongings left in vehicles

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

23. Force Majeure

ZN Travels shall not be liable for failure or delay in performing services due to circumstances beyond reasonable control, including:

Natural disasters
Severe weather
Flooding
Fire
Industrial action
Government restrictions
Terrorism
Public health emergencies
Road closures

24. Complaints

If you are dissatisfied with our services, please contact us as soon as possible.

We aim to investigate and respond to complaints fairly and promptly.

Email: info@zntravels.co.uk

25. Changes to These Terms

ZN Travels reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website and become effective immediately unless otherwise stated.

26. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

27. Contact Us