Privacy Policy
Privacy Policy
Effective Date: July 8, 2026
Welcome to ZN Travels Limited. We are committed to protecting your privacy and handling your personal information in a secure, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, contact us, or use our transport services.
This policy has been developed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the internal GDPR policies adopted by ZN Travels Limited.
About Us
ZN Travels Limited
31 Wellington Road
Crumpsall
Manchester M8 5UL
United Kingdom
Responsible Person: Latif Ahmad
Phone: +44 7712 718053
Email: info@zntravels.co.uk
Website: https://zntravels.com
ZN Travels provides professional coach, minibus, executive travel, airport transfers, school transport, corporate transport, tours, day trips, event transportation, and private hire services throughout the United Kingdom.
Our Commitment
ZN Travels is committed to:
Protecting your personal information.
Processing personal data fairly and lawfully.
Being transparent about how your information is used.
Keeping your information accurate and secure.
Respecting your privacy rights.
Maintaining high standards of information security.
Regularly reviewing our privacy practices to ensure ongoing compliance.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Full name
Email address
Telephone number
Company name
Postal address
Emergency contact details (where applicable)
Booking Information
Pickup address
Destination
Journey dates and times
Passenger numbers
Special travel requirements
School transport information
Event details
Flight information for airport transfers
Payment Information
Billing details
Transaction records
Invoice information
Please note: Payment card details are processed securely through trusted payment providers. ZN Travels does not store full card details on its servers.
Website Information
When you visit our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visits
Referring websites
Cookie information
Communications
When you contact us, we may retain:
Emails
Contact form submissions
Telephone enquiries
Customer support requests
Feedback
Complaints
Reviews
How We Use Your Information
We use your personal information to:
Process bookings
Confirm reservations
Deliver transport services
Arrange drivers and vehicles
Communicate journey updates
Respond to enquiries
Process payments
Provide customer support
Improve our website
Improve our services
Prevent fraud
Ensure passenger safety
Meet insurance requirements
Comply with legal obligations
Keep business records
Send service-related notifications
Send marketing communications where consent has been provided
Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests where required
Special Categories of Data
Where necessary, we may collect limited sensitive information, such as:
Accessibility requirements
Mobility assistance requests
Medical information relevant to safe transport
Such information is collected only where necessary to provide safe and appropriate transport services and is handled with enhanced security.
Cookies
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyse visitor behaviour
Improve user experience
Monitor website performance
Support security features
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
Marketing Communications
If you subscribe to our newsletter or request marketing updates, we may send information regarding:
Travel offers
New services
Promotions
Company news
You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Sharing Your Information
ZN Travels never sells or rents your personal information.
Your data may be shared with trusted third parties including:
Payment processors
Website hosting providers
IT service providers
Booking software providers
Insurance companies
Professional advisers
Government authorities where legally required
Law enforcement agencies when required by law
All third parties are required to comply with applicable data protection legislation.
International Transfers
Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented to ensure your information remains protected in accordance with UK GDPR requirements.
Data Security
We take appropriate technical and organisational measures to protect your information, including:
Secure servers
SSL encryption
Password-protected systems
Firewalls
Access controls
Staff confidentiality agreements
Regular software updates
Security monitoring
Employee GDPR training
Only authorised personnel are permitted to access personal information where necessary for their duties.
Data Retention
Personal information is retained only for as long as necessary to:
Complete bookings
Deliver services
Meet legal obligations
Maintain accounting records
Resolve disputes
Prevent fraud
Enforce contractual agreements
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal data.
Restrict processing.
Object to processing.
Withdraw consent where applicable.
Request data portability.
Request information about how your data is processed.
Lodge a complaint with the Information Commissioner’s Office (ICO).
We aim to respond to all valid requests within one calendar month.
Data Breaches
ZN Travels has procedures in place to identify, investigate, manage, and report personal data breaches.
Where required by law, serious breaches will be reported to the Information Commissioner’s Office (ICO) within 72 hours and affected individuals will be notified where appropriate.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies before providing personal information.
Children’s Privacy
Our services are not directed at children under the age of 16 without the involvement of a parent, guardian, school, or authorised organisation.
We do not knowingly collect personal information from children unless it is necessary to provide contracted transport services, such as school transport.
CCTV
Some vehicles operated by ZN Travels may use CCTV systems for:
Passenger safety
Driver protection
Crime prevention
Incident investigation
CCTV recordings are stored securely and retained only for as long as necessary.
Policy Reviews
This Privacy Policy is reviewed regularly to ensure continued compliance with UK data protection legislation and company procedures.
Updates may be made to reflect changes in legislation, technology, or our business operations.
The latest version will always be published on our website.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
ZN Travels Limited
31 Wellington Road
Crumpsall
Manchester M8 5UL
United Kingdom
Responsible Person: Latif Ahmad
Telephone: +44 7712 718053
Email: info@zntravels.co.uk
Website: https://zntravels.com
Complaints
If you are unhappy with how ZN Travels processes your personal information, please contact us first so that we can resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
We remain committed to protecting your privacy and ensuring that all personal information is handled responsibly, securely, and in accordance with UK data protection laws.